Customer Service / Hydra Boost
I keep buying this product for a couple of years and have been always impressed by the product quality and also by the superb value / price ratio. I thought I was unlucky with my last purchase when my Hydra Boost disappeared from my doorstep after delivery. I called customer services in desperation and realised it was my lucky day1 I have never talked to such an enthusiastic customer services rep as Simon. Simon knows their products inside out, gave fantastic tips for how to apply them and also gave new recommendations from their product range. (He also gave me a replacement for my lost item and I am very grateful for this.) The luscious, rich Hydra Boost gives my skin a feeling of fullness every time i use it. Now I am excited to try it with Vitamin C powder and feel the rejuvenating power of this mixture. I have been always weary of retinols (as I am afraid of their irritant nature), but Simon gave me some tips on how to dilute them with Hydra Boost. I am sure I will keep returning. Thank you, Simon, for all your support. In our post-pandemic world this sort of customer services is a delight!