About Us

This web site is owned and operated by NUTRITIONAL SCIENCE SOLUTIONS LTD - who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.


Our Contact details:

NUTRITIONAL SCIENCE SOLUTIONS LTD
145-157 ST JOHN STREET
LONDON
ENGLAND
EC1V 4PW
www.skinpep.com

Please note: that this is not the return address for SkinPep®. Any goods sent here will incur a £10 admin fee to retrieve the goods. Please contact admin@skinpep.com for the returns address.

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments.

We accept Visa and MasterCard. Backordered items are not charged until they are shipped. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


Shipping And Handling

FREE SHIPPING ON ALL UK ORDERS.

Orders placed before 3.30pm Monday - Friday will leave the same day providing we have stock and no payment issues. Please see below for a list of delivery services we provide. If you have any queries or questions about delivery times or prices please drop us an email or give us a call.

FREE STANDARD SHIPPING

Royal Mail 1st Class post. Packets generally delivered within 2 working days to most mainland UK address depending on the destination.

Please note: there is no compensation or tracking code available for lost packages. CHOOSING THIS OPTION IS AT YOUR OWN RISK.

Royal Mail 1st Class Recorded Signed For ™

We also offer 1st Class Recorded, which provides a signed delivery and online tracking. We recommend this option for all small packages.

Please note: compensation is available for lost packages from the Royal Mail for up to £28.00.

Royal Mail 1st Class Special Delivery

This is a GUARANTEED next day delivery before 1pm. It has online tracking available and has insurance to cover lost and damaged goods. A signature is required on receipt of delivery. If no one is home a card will be left and your goods will be held at your nearest sorting office for 10 working days

Royal Mail International Tracked Delivery

For USA and Australia customers items are sent with Royal Mail International Tracked and aim to be delivered within 10 days.

For delivery to other countries please contact admin@skinpep.com

Please note: compensation is available from the Royal Mail for up to £250 with options to increase cover to £1000 if required.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.


Payment Options

NUTRITIONAL SCIENCE SOLUTIONS LTD accepts Visa, MasterCard and UK Maestro payments. All credit card transactions are processed by Realex. Realex keep all financial details credit card numbers and information stored on their secure website. Realex operate a secure, bank certified and approved payment-processing service giving you, the customer, peace of mind.

NUTRITIONAL SCIENCE SOLUTIONS LTD does not collect any credit card information. No financial details you give will ever be stored on.


Privacy Policy

This is our privacy policy and, if you landed here, it means that you want to learn how we
process your personal data at SkinPep.com and how we protect your privacy.

Essential information we collect
In operating our store, it is essential for us to capture some information about your device, such as
your IP address and information related to your visit when you browse our store. For example, this
might include time-stamp, the last page or product you visited, the indication that you logged in.
We do that in order to:

  • remember who you are after you log in so that you do not need to authenticate at each click;
  • monitor if our website is running with the high performance we are dedicated to providing;
  • let you browse between products without having to start back from the home page at each click;
  • remember if you put something in your shopping cart before you decide to checkout; and
  • control that your data is processed securely.

We call the information mentioned above “essential information” and we collect it through the
use of cookies. Cookies are small text files that most websites uses. A website places cookies in the
web browser and then reads the information collected through the cookies every time the user
performs an action. We use cookies. Without enabling this mechanism and this kind of cookies
(first-party cookies), we could not provide you with the smooth experience that you expect while
you are navigating.

Order information you expressly provide

If you buy something from our store, we will need more specific information about you. To fully
process your order and ship the merchandise you selected, we need your personal data such as
your first and last name, your email address and your shipping and billing address. We also use
your contact and order information to send you communication related to the processing of your
order. We will ask you to provide this information in our “checkout page” before letting you
finalize your purchase with the payment.

Accounts

You can sign up for an account if you’d like. This will make us happy because it confirms your
interest in our store. It should also make you happy because we will remember your information
and, when you decide to buy our products, you do not have to provide all of your information over
again -- you just have to log-in. Before registering your account, we will ask you to expressly
provide your consent to this privacy policy. Only if you give us your consent, we will open your
account. We also you the possibility to easily withdraw your consent and delete your account. Just
connect with us at the contact details at the top of the page.

Partial Purchases

If you have started to buy one of our products, but have not completed the purchase, you may
have provided partial information, such as your email. In that case, we might send you an email to
remind you about your interest. If you are not comfortable in receiving further emails of this kind,
we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop
sending you these communications right away.

Reviews

If you have completed a purchase, we will send you an email to ask you to review the product you
bought. We want to be sure that whether you love your purchase or have a complaint, you can
share your opinion with other customers.

Personalization

We also use some specific information related to your visit, such as the timestamp of your visit, the
page or the product you viewed, where you are coming from (if you came to our store because you
clicked on an advertisement or you just opened our direct link). This is very similar to the
“essential information,” but we use it to provide you with a personalized experience. The
information on your visit provides us with insights on your interests and allows us to send you
relevant communications. We capture this information through cookies, called a "beacon," that
we allow you to block.

How do we process your information?

We use an external provider to run our store, here on the
official site of The International Trade Administration (ITA), U.S. Department of Commerce.

Through BigCommerce, we also use other, highly specialized external providers to provide the
most competitive services. For example:

  • Payment: Our store is PCI-DSS compliant (a very strict industry standard with
    requirements for the security of credit card information), but we want to use accredited
    companies to process your credit card information. https://www.globalpaymentsinc.com
  • Shipping: We integrate with a number of shipping companies to fulfill your orders.www.royalmail.com
    Partnering with highly specialized external companies allows us to focus on what we do best: selling great products.

How can you control your personal data?

If you are one of our customers who is in the EU, and we are specifically selling our products to the
Member State where you are located, you have specific rights that we are honored to enforce
without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on
your account page or if you do not have an account with us, please reach out to us, at the contact
details at the bottom of this page. We will be more than happy to help.

How long do we keep your data?

We keep your data for as long as you have an account with us. We also keep some data for security
investigation. Most importantly, we have specific obligations for fraud detection and tax reasons.
Therefore, we might need to retain certain data even if you ask to delete it.

Do we have any legal obligations when handling your data?

Many. We might need to share your personal information to comply with applicable legal
obligations.

Who can you reach out to for privacy matters?

You can contact our Data Privacy Leader here: admin@skinpep.com

Do you need to lodge a complaint?

If you have any privacy complaint, you have the right to lodge a complaint with our supervisory authority.

Do we have any legal obligations when handling your data?

If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website, and we will make it clear on our home page https://skinpep.com/ so it will be visible as you enter our store.


Nutritional Science Solutions Ltd Online Returns Policy & Procedure

If you would like to return an item please call 02032896220 or email admin@skinpep.com to receive our returns address.

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 days from delivery.

If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.

If you require a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your returned goods, provided that you have returned the goods to us in their original condition at our distribution centre within 14 days of delivery.

Refunds will only be made against the original Credit/Debit/Paypal Account used

If you cancel your order but do not return such goods to us within 14 days, we shall be entitled to collect such goods from you and to charge you for the direct costs of collecting the goods. You should note these charges (which may be deducted from a refund) are likely to exceed the costs of you returning the goods. Until such goods are returned to us, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions.

Please Note:

We cannot and will not accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.

Cosmetic products are for external use only. Despite the pure and natural nature of our products, some people react or are allergic to certain substances. Whilst allergic reactions are extremely rare and unexpected, Nutritional Science Solutions Ltd cannot be responsible for allergies to products and resultant ailments if any. Consult with your Doctor prior to using and new skincare products if you are prone to sensitivities.

Nutritional Science Solutions Ltd shall not be responsible for any injury, loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly.

Each user waives and releases Nutritional Science Solutions Ltd to the full extent permitted by law from any and all claims relating to the usage of their products.


Restrictions on Liability and Disclaimer of Damages.

You assume full responsibility and all risks arising from use of this site.

Neither we nor any of our affiliates will be liable for any damages or injury caused by any error, omission, delay in transmission, computer virus, line failure, or other defect that disrupts your access to or enjoyment of this site. We will not be liable for any damages, including special or consequential damages, that result from your use of, or inability to use, the materials in this site. This limitation may not apply to you to the extent applicable law disallows an exclusion of liability for incidental or consequential damages. Our total liability to you (for all losses, damages and causes of action) will not exceed the amount you paid to access this site.

We do not warrant or make any representations regarding the correctness, accuracy, or reliability of any material presented on this site. The material in this site could include technical inaccuracies or typographical errors.

In no event will we, any of our affiliates, their respective officers, directors, employees, agents, representatives, information providers, and licensors, and the respective heirs and assigns of each of them be liable for any damages of nature, including direct, indirect, incidental, consequential, exemplary, special (including lost profits), punitive, or other damages arising from or in connection with the existence or use of this site, regardless of whether we or any of the other entities or persons listed above have been advised as to the possibility of those types of damages. This disclaimer includes damages to, or for viruses that may infect, your computer equipment. If you rely on this site or any information, product, or service available through this site, you do so at your own risk.

Everything on the site is provided to you "as is" and we make no representations or warranties of any kind or nature with respect to the site. We disclaim all representations and warranties, express or implied, created by law, contract, or otherwise, including any warranties of merchantibility, fitness for a particular purpose, title, or non-infringement. We make no representation or warranty that access to the site will be available on a timely basis, will be uninterrupted, or that the information contained on the site will be timely or error free. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.

You agree to indemnify and hold harmless us, our affiliates, agents, vendors, and licensors, and our and their respective employees, owners, and representatives, against all claims, of whatever nature, that arise out of any breach by you of this agreement or your use of this site. This site may be linked to other sites that are not maintained by us. We are not responsible for the content or accuracy of those other sites, nor for the privacy policies or practices of the operator of any other site. The inclusion of any link to another site does not imply endorsement by us of that site.