Nutritional Science Solutions Ltd Online Returns Policy & Procedure

If you would like to return an item please call 02032896220 or email admin @ skinpep.com to receive our returns address.

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 days of delivery.

If you return items for reasons other than defects in the goods, or incomplete,or incorrect delivery, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.

If you require a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your returned goods, provided that you have returned the goods to us in their original condition at our distribution centre within 14 days of delivery.

Refunds will only be made against the original Credit/Debit/Paypal Account used

If you cancel your order but do not return such goods to us within 14 days, we shall be entitled to collect such goods from you and to charge you for the direct costs of collecting the goods. You should note these charges (which may be deducted from a refund) are likely to exceed the costs of your returning the goods. Until such goods are returned to us,
you are obliged to exercise all reasonable care to store the canceled goods safely and in appropriate conditions.

Please Note:

We cannot and will not accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.

Cosmetic products are for external use only. Despite the pure and natural nature of our products, some people react or are allergic to certain substances. Whilst allergic reactions are extremely rare and unexpected, Nutritional Science Solutions Ltd cannot be responsible for allergies to products and resultant ailments if any. Consult with your doctor before using any new skincare or nutritional supplement products if you are prone to sensitivities.

Nutritional Science Solutions Ltd shall not be responsible for any injury, loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever
which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly.

Each user waives and releases Nutritional Science Solutions Ltd to the full extent permitted by law from any and all claims relating to theusage of their products.